Enterprise IT service management, brought back into balance.
Mizan is an ITIL-aligned ITSM platform that gives employees a simple way to get help and gives service teams the control to deliver it well—from first request to final resolution.
Command center
Service operations · Live view
Open
38
SLA risk
4
Unassigned
0
VPN access failing
INC-1048 · Network
New employee setup
REQ-1045 · Service desk
Firewall policy update
CHG-1039 · Infrastructure
Two experiences, one system
Clear for the people asking. Powerful for the people delivering.
Mizan separates the employee experience from the operational workspace without separating the work. Every request arrives with context, follows the right workflow, and remains visible to the people responsible for it.
End-user portal
A better front door for support.
Guided service requests, a high-visibility incident path, ticket updates, knowledge, secure attachments, and a clean view of every open need.
Open the portal demoAgent command center
Every signal needed to run the service.
Queue intelligence, ownership, SLA clocks, collaboration, change control, automation, reporting, knowledge, assets, and administration in one place.
Open the command centerSolutions by operating need
Start with the service challenge in front of you.
IT service desk software
Give employees a clear place to ask for help and give agents the structure to route, prioritize, and resolve it.
Explore02Enterprise service management
Extend consistent request, workflow, SLA, and reporting practices across departments without erasing how each team works.
Explore03ITIL change management
Plan, assess, authorize, schedule, and document IT changes alongside the incidents and problems that give them context.
Explore04Dedicated-environment ITSM
Run Mizan in an organization-specific application environment with its own database, branding, access rules, and configured workflows.
ExploreBuilt for the whole service lifecycle
Operational depth without operational noise.
Unified service intake
Give employees a clear path for requests and incidents, with structured forms that route work correctly from the start.
Agent command center
Bring queues, assignments, SLAs, priorities, and the next best action into one calm operational view.
ITIL-aligned workflows
Manage incidents, problems, changes, knowledge, assets, and service requests as connected work—not separate silos.
SLA and automation control
Define service targets, automate assignment, surface risk early, and keep ownership visible throughout the lifecycle.
Operational intelligence
Track service outcomes, agent workload, time, satisfaction, and the financial picture behind service delivery.
AI on your terms
Use organization-controlled AI assistance with configurable providers and human review inside the service workflow.
How Mizan works
A balanced path from need to outcome.
Request
Employees describe what they need in a guided portal.
Route
Taxonomy, roles, and automations send work to the right queue.
Resolve
Agents collaborate with context, SLAs, knowledge, and clear ownership.
Improve
Reports reveal trends, bottlenecks, cost, and service quality.
Control is part of the product.
Protected service data
Encrypted attachments and selected secrets, with secure session handling.
Permission-aware access
Separate employee and staff experiences with role-based administrative controls.
Documented operations
Knowledge, audit-aware workflows, and clear ownership across the lifecycle.
Controlled AI
Bring your organization’s provider and keep human judgment in the loop.
Engagements that scale with you
Start with a focused pilot. Grow with confidence.
Starter
$350 / month
Up to 8 agents, unlimited end users, and a dedicated environment.
Scale
$700 / month
Up to 20 agents with advanced workflows, reporting, and guided configuration.
Enterprise
From $1,300 / month
50 agents included with white-glove configuration and migration.
See what balanced service management feels like.
Explore both sides of the product now, or let us walk through the workflows that matter most to your organization.