Demo modeSynthetic data only · Changes are never saved · No emails or automations are sent

Command Center

Live triage signal — service disruptions (Incident Management), SLA risk, and queue pulse.

Incident Management — service disruptions only · View queue

Warning, critical, or breached · View queue

Avg FRT

18m

First response (responded tickets)

Agents working

1 unassigned active

Queue pulse

Active tickets by category · worst SLA first

4 queues

Queue	Open	Top priority	SLA state
Network operations	7	P1 · Critical	WARNING
Workplace technology	5	P2 · High	WARNING
Service desk	12	P3 · Medium	HEALTHY
Identity and access	4	P3 · Medium	HEALTHY