Product capabilities
The depth to run IT service. The clarity to run it well.
Mizan connects intake, delivery, governance, and improvement in one permission-aware system built around the service lifecycle.
Service experience
A clear front door for every employee need.
Reduce friction at intake while preserving the context agents need downstream.
Guided service requests
Configurable categories, subtypes, forms, departments, sites, and conditional fields.
Incident reporting
A dedicated high-priority path for outages, access failures, and broken services.
Ticket visibility
Employees can follow progress, respond, attach files, and rate completed service.
Self-service knowledge
Publish searchable guidance to answer common questions before a ticket is opened.
Service operations
One command center for the work behind the service.
Give agents the right operational signal without burying them in dashboard noise.
Queues and ownership
Filtered queues, personal work views, team assignment, and round-robin distribution.
SLA management
Service targets, business-time clocks, warning states, breaches, and escalation visibility.
Change management
Structured change records and connected incident, problem, and request workflows.
Problem management
Track recurring issues and move from repeated response toward durable resolution.
Team collaboration
Operational rooms, internal notes, canned responses, and coordinated agent work.
Scheduling
Agent schedules and connected calendar workflows for service appointments.
Control and intelligence
Configure the operation. Understand the outcome.
Shape Mizan around the organization, then measure what the service is producing.
Automations
Rules for routing, assignment, notifications, and repeatable operational actions.
Roles and teams
Staff functions, end-user roles, teams, permissions, and organizational structure.
Reports
Service volume, SLA outcomes, workload, work time, and satisfaction breakdowns.
Financial management
Rates, ledgers, showback context, and department-level service economics.
Assets and sites
Track service context across devices, physical sites, and organizational departments.
AI assistance
Configurable provider choices, governed runtime controls, and in-workflow assistance.
Security woven through the workflow.
Mizan includes signed sessions, role-aware surfaces, security controls, encrypted attachments, selected-secret encryption, SSO configuration, and audit-focused administration.
The best way to understand the system is to move through both sides of a real service workflow.
Launch the interactive demo