Mizan
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Pricing

A dedicated Mizan environment, sized to your operation.

Every plan includes unlimited end users and a dedicated environment. Choose the level of agent capacity, operational depth, and implementation partnership your service team needs.

Starter

$350/ month

$3,500 prepaid annually · two months free

For small IT teams supporting one or two departments with a focused service operation.

Up to 8 agents
Dedicated environment

$39 per additional agent / month

25 GB encrypted attachment storage

  • Unlimited end users
  • Core ticketing and email intake
  • End-user portal and knowledge base
  • Standard forms and SLA policies
  • Business-hours email support

Implementation: Template setup

Choose Starter
Most popular

Scale

$700/ month

$7,000 prepaid annually · two months free

For a growing service desk coordinating multiple departments, workflows, and teams.

Up to 20 agents
Dedicated environment

$49 per additional agent / month

100 GB encrypted attachment storage

  • Unlimited end users
  • Full form builder and advanced SLAs
  • Expanded automations and reporting
  • Calendar and Majlis collaboration
  • Priority support and quarterly review

Implementation: Guided configuration

Choose Scale

Enterprise

From$1,300/ month

$13,000 prepaid annually · two months free

For multi-department or mission-critical service operations requiring hands-on partnership.

50 agents included
Dedicated environment

Volume pricing above 50 agents

500 GB encrypted attachment storage

  • Unlimited end users
  • Advanced workflow and governance design
  • Executive reporting configuration
  • Priority support with a named success lead
  • White-glove configuration and migration

Implementation: White-glove configuration and migration

Talk to Enterprise

Included in every plan

Your service desk is yours.

Unlimited end users
Dedicated Mizan environment
Branded portal and agent command center
Encrypted attachment storage

Compare plans

The right operating depth at each stage.

Core service management stays intact across every plan. Higher tiers add capacity, governance, reporting depth, and a closer implementation partnership.

Scroll horizontally to compare plans.

Platform capabilities
CapabilityStarterScaleEnterprise
Core ticketing + email intakeIncludedIncludedIncluded
End-user portal + knowledge baseIncludedIncludedIncluded
Dynamic forms and taxonomyStandard templatesFull builderFull builder + governance design
SLA managementBusiness-hours policiesAdvanced response + resolution policiesAdvanced policies + escalation design
Automations10 active rules50 active rulesUnlimited reasonable use
ReportingCore dashboards + CSVAdvanced reports + CSVExecutive dashboards + custom report pack
Asset registry250 assets2,000 assets10,000 assets
IdentityGoogle or MicrosoftGoogle + Microsoft + domain controlsAdvanced identity rollout design
Calendar integrations—IncludedIncluded
Majlis internal collaboration—IncludedIncluded
BYOK AIOptional add-onIncludedIncluded + workflow design
Service and deployment
CapabilityStarterScaleEnterprise
Unlimited end usersIncludedIncludedIncluded
Dedicated environmentIncludedIncludedIncluded
Encrypted attachment storage25 GB100 GB500 GB
SupportBusiness-hours emailPriority support + quarterly reviewPriority support + named success lead
ImplementationTemplate setupGuided configurationWhite-glove configuration and migration

Before kickoff

Clear scope. No surprise rollout.

Subscription

Your recurring price, included agents, storage, environment, and support level are confirmed in writing.

Implementation

Configuration, migration volume, integrations, and rollout milestones are scoped before work begins.

Growth

Additional agents, storage, and broader departmental rollout can be added as your operation expands.

Need help choosing a plan?

We will map your agent count, workflows, and rollout needs to the right tier.

Talk through your needs