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Reports

Volume, SLA, ratings, work time, and agent performance for last 30 days.

186 in range

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Snapshot for last 30 days. Use the section menu for SLA, ratings, agents, work time, or breakdowns.

Total (catalog)

624

Active now

Created (last 30 days)

186

Closed (last 30 days)

142

Avg rating (last 30 days)

4.7

Rated (last 30 days)

101

Work time (last 30 days)

47h 47m

SLA breaches (range)