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Incident Management

Service disruptions requiring coordinated restoration and clear operational ownership.

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Status

Type

SLA

AssigneeSiteOpened

Priority	Subject	Requester	Site	Status	SLA	Opened	Assignee
P1	#1048INCIDENTNETWORK_OPERATIONS VPN access failing for remote clinic	Maya Chen [email protected]	Riverside Clinic	In prog	FRTMet Met Resolve35m left On track	Aug 9, 2026, 4:38 AM	Omar Haddad
P2	#1043INCIDENTWORKPLACE_TECHNOLOGY Printer unavailable at nurses station	Jordan Lee [email protected]	Riverside Clinic	Hold	FRTMet Met Resolve35m left Approaching deadline	Aug 9, 2026, 3:14 AM	Leila Grant

Priority

Subject

Requester

Site

Status

SLA

Opened

Assignee

#1048INCIDENTNETWORK_OPERATIONS

VPN access failing for remote clinic

Maya Chen

Riverside Clinic

In prog

FRTMet

Resolve35m left

Aug 9, 2026, 4:38 AM

Omar Haddad

#1043INCIDENTWORKPLACE_TECHNOLOGY

Printer unavailable at nurses station

Jordan Lee

Riverside Clinic

Hold

FRTMet

Resolve35m left

Aug 9, 2026, 3:14 AM

Leila Grant

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